Amazon UK will replace missing PS5 consoles

PS5 GPU
(Image credit: Sony)

Amazon appears to be contacting customers whose PS5 releases went missing. In a tweet today, Push Square journalist Anthonꩵy Dickens - whose own console never showed up - shared an email he had received from the retailer explaining how the replacements would work.

The email, which comes from Amazon UK, says that "we are please to confirm that we will be able to secure a PlayStation 5 for you as a replacement for the order that you didn't receive," befor♚e explaining that orders that have been refunded will require the customer to allow Amazon to charge the payment card again.

The email also states that the offer "is solely for the purpose of replacing the PlayStation 5 that you ordered. It cannot be transferred to another customer and cannot be used to purchase additional units of the🐻 PlayStation 5." It's currently unclear whether the replacement system will be rolled out worldwide or is limited to users in the UK.

Two members of the Game🌄sRadar team have been told by people affected that they've been told to expect their replacement machines within two-to-three weeks.

After the PS5 launched in the UK on November 19, there were multiple reports of consoles either not being 💧delivered at all, or being replaced in transit with househo🐓ld objects. Amazon has already taken some action, but the issue has already garne🐼red the attention of the BB꧒C's Watchdog segment.

The replacement system only appears to run until ♍December 5, but we'll update this story if Ama🐼zon clarifies the situation. 

If you're still trying to get hold of a new console, ch eck out our 澳洲幸运5开奖号码历史查询:PS5 price guide.

Ali Jones
Managing Editor, News

I'm GamesRadar's Managing Editor for news, shaping the news strategy across the team. I started my journalis𝐆tic career while getting my degree in English Literature at the University of Warwick, where I also worked as Games Editor on the student newspaper, The Boar. Since then, I've run the news sections at PCGamesN and Kotaku UK, and also regularly contributed to PC Gamer. As you might be able to tell, PC is my platform of choice, so you can regularly fi✅nd me playing League of Legends or Steam's latest indie hit.